Shipping policy

Every pillow is handmade to order, which means yours is made just for you once your order is placed.

Because of this, all orders ship as pre-orders. As soon as your pillow is finished and on its way, we will email you a tracking link so you can follow it all the way to your door.

Shipping Times
Estimated delivery time is 7–20 business days after shipment. Please note that these are estimated timeframes and may vary depending on your location and external factors.

Free Shipping
We offer free shipping on all orders.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 days for tracking information to update.

Delays
We are not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances such as weather conditions or high demand periods.

Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.

Processing Delays
During high demand periods, processing and shipping times may be slightly delayed.